The McAfee Total Protection virus software crashed my MacBook Pro. I spoke to several McAfee tech support people to have them remote in and fix the issue. They could not and offered me a two year software extension, which they are now telling me different things. Regardless, I told the technician I would gladly take the extension if they could get it to work. Did I mention I ended up buying a new MacBook Pro because the software messed up my computer. The technician could not fix the issue and finally admitted that the McAfee software is currently NOT working on Apple products and they don't know when it will be resolved. When I pointed out this fact and that an extension in coverage wouldn't help me if the software doesn't work and they don't know when it will be fixed. So, a refund was offered to me which I took. I submitted my purchase receipt as instructed and waited. I waited three weeks with no updates, so I just contacted them for status. The representative I just spoke with said refund is not possible since I purchased it from a third party retailer, Fry's before they went bankrupt. I would have to contact them for a refund. I explained that McAfee should stand behind their guarantee and not Fry's because Fry's isn't the problem, its the software that's the problem. So, the representative said there's nothing they can do about it and that I will have to take it up with Fry's. So Apple users, STAY AWAY from McAfee because it will crash your Apple product. The date on the issue started May 2022 and my conversation with the representative today is 7/20/2022.
