McAfee are a load of thieving scum. Back in 2020 I Bought a subscription for £19.99 for a year, Well 2 years down the line the laptop has gone but they’re still charging me £59.99 for 2021 and £64.99 for 2022. I’ve only just found this out, so I called customer support and asked for a refund. The First Lady told me full stop I wasn’t entitled to a refund due to being out of the 30 day money back guarantee. How can I ask for a refund if I don’t know I’m paying for something. She was very annoying and would just not listen to what I was saying. Every time Id talk the line went blank. And then she would ask the same thing that I just told her. Clearly not listening and not interested in helping. I asked to speak to a manager and lo and behold there wasn’t one available till tomorrow, i hung up and called back and got though to another refund agent, and he told me your out of the 60 day auto renewal period. So I hung up and called back and got through to a manager, amazing isn’t it. He was a nice man and I felt like he was genuinely trying to help, he said we will issue you a refund and gave me an order number. But thats where the good service stopped, he put me through to another refund agent and he was as bad as the first woman. The refund agent then told me I wasn’t entitled to a refund and he couldn’t issue it. He also wasn’t listening to me. he yet again was asking the same questions that I had already answered, like he wasn’t even listening after asking. I hung up again and called back for the third time, I got back through to another manager and he said yes we will issue a refund and it will be in your account within 24 hours, he told me to call back if I haven’t received it by tomorrow. Now my head is starting to spin but we’re getting there or so I thought. Day 2, called back again and was told I wasn’t entitled to a full refund and that’s why it’s taking so long. But you should have it by 24-48 hours.2 days goes by and no money. I called back once again and now they’re telling me that I haven’t filled out the form online to receive the refund. nobody has mentioned anything about that to me, it just feels a bit pathetic that after speaking to a number of different people they are all saying different things, it’s like there on a bonus if they can pon you off, it definitely feels like it’s a goal of there’s to wind you up, and speak over you and don’t listen when your speaking. I’m sure I’m not the only one that’s had this experience. maybe that’s a thing that they have going on as it couldn’t be company policy surely. like all these big companies they’re very quick to take the money and not so quick to give it back. I know a lot of companies do this, but these are genuinely trying to make it that complicated hoping you’ll just get peed off and will forget about it. Well they haven’t met someone as stubbing as me yet. AARRRRRRRGGGGGGHHHHHHHnow is this the company that if you have a problem with you want to be calling I’ve spent about 3 hours on the phone spoke to 6-7 different people that all say different things, lost count how many times I’ve called and I’m no further forward. At least 3 people have told me my refund should be in my account within 24-48 hours, at least 4 people have given me 4 different reasons why I shouldn’t get a refund and not entitled to one. 2 people has told me I’m only entitled to part refund, And have had 3-4 different reason why it’s not been received up till now with the final one saying it will take 3 weeks. Now make sense of that. Exactly. After all that they are now telling me it will be 3 weeks for the refund to be received. They really are a load of cowboys. I can’t believe I allowed these people access to my private information on my laptop. They can’t even agree amongst their selves how a refund should work and that’s from the dedicated refund department. Now if most people had called twice and was told they wasn’t entitled to a refund how many would have called back a third time. And this is what they want. They rely on this, that’s why persistence pays off with companies like this. It can only be one of two things 1- they are unbelievably incompetent 2- this is by design to make it as hard as possible for people to get a refund I know whichThe title says it all Mcafee is a load of THIEVING LYING SCUMI will update once I have received a refund but I’m not gonna hold my breath
