Mcafee charged me twice for annual subscrption. Despite two phone calls and over an hour on phone. I have no written confirmation that they will give me a refund. They just give verbal acknowledgement that they will look into my issue without putting anything in writing . In addition they use the call to continually attempt empts to sell me more .It is s impossible to log this anywhere on their website. All you can do is phone ir in without anythibg being done by them just using delaying tactics to fob me off. Next step is to get credit card company to deal with it and get my money back hopefully otherwise i will report it to police as theft