I renewed my annual subscription to McAfee in August and my bank statement records the financial transfer on 25th August.Since then, I have had daily communications from McAfee stating that my payment is overdue and giving two options – “Accept the risk” or “Pay now”. There is no way to confirm you’ve already paid or communicate anything this company doesn’t want to hear.I tried the 0800 telephone number. “There’s a long wait, let us call you back – you won’t lose your place in the queue.” No call – then or the next day, when I left the same call-ack instruction, or the next. Conclusion? The call back offer is an effective way of getting rid of you.I eventually found a way of sending an online message “I’ve paid, you have the money, please activate my protection”. No response. The daily reminders continue. “Accept the risk” or “Pay now”. Alas, McAfee is typical of the worst of the modern IT industry in which customer service is mere words, as evidenced by many customers on Trustpilot.McAfee just doesn’t care and has no system for picking up customer issues, with no corporate commitment to providing any sort of service. The company presumably work to an acceptable churn rate, banking any unallocated payments without a second thought.This is a dishonest and unscrupulous company. Avoid it.
