Is zero stars possible!!!??? This company is the absolute worst! I had the pleasure of speaking with Jessica Jones, pretty sure that isn’t her real name, for over an hour. She continued to give me the same response when asking to cancel my subscription with them, but she reassured me it was a legally binding contract, yet she could not provide me with the “contract.” All I wanted was to cancel an 8 year (yes 8 year) subscription that my 10 year old renewed for me. She told me the only option the server was giving her was to pay $279 to cancel. What??? She then told me she owned McAfee, so when she told me she was not collecting my money I replied with “But you own the company since you do not have a boss…” The she told me she would sit on the phone with me until the end of her shift, oh wait, she did put me on hold to use the bathroom, I’m assuming she thought I would hang up. Jessica so kindly said that she put a flag on my account so if I called back I would only go to her. No customer service here, just “You agreed to the terms and conditions so we are holding you to it!” I am beyond furious, the fine print says you can cancel and receive a refund within 30-60 days of your auto renewal. Good luck with that! No humanity, no empathy, no compassion, just take your money and run! Oh and they say if you change your card or dispute the charge they will still collect their money. So shady and completely wrong!
