Thomas Cook Cash Passport (Mastercard) False, misleading Credit Information!
I used this Thomas Cook Cash Passport (Mastercard) while in Hong Kong a week after my Return to the UK I called this Mastercard Company I was in $40 Credit and I asked Twice and was given this statement on the phone "You are in $40 CREDIT!!!"
Sadly By chance I found after upsettingly having my card refused, Bounced that now I am informed that I am allegedly in Deficit by over $40 and had to pay £27:14 to a Rebecca 2303 to clear this Alleged debt!
They refused to accept that I was earlier informed TWICE by their employee on 1st November that I was in Credit $40 and I feel I have been Lied to and made to pay £27:14 to clear a False debt when I was in Credit and had not used the card since.
I am very upset by the way I have been treated I prize my honesty and Never ever being in Debt and take the person I spoke to on 1st November 2015 at this Bank (Mastercard) by Word when he insisted TWICE that was in Credit by $40 I never used the card since !
The way I was treated by this company of Thomas cook Cash passport (Mastercard) was utterly appalling and being forced to pay A Debt I did Not have proves this company is Not to be trusted. I had them cancel this Prepaid Card and contact the Financial Ombudsman after I was forced to pay this Fake Debt!.
This Company Completely Refused to acknowledge that at least twice I was informed (on 1st November 2015) I was in $40 Credit by their employee and made me feel Like I was a Liar !
Utterly Terrible Company Never to be trusted !
