I had a free account for years. When I tried to upgrade to the new platform, I lost access to my account and all data. Because I was on the free plan, Mailerlite will not address the issue even though they created the problem. (Multiple attempts were made to request assistance from Mailerlite.) I will be restarting my email list on another platform and downloading it weekly to prevent another provided from doing the same thing. We truly don't own our own data.