I had a major issue right before a product launch: nearly 20,000 subscribers suddenly disappeared due to an unusually high hard bounce rate. I had never seen anything like it before and was completely in the dark about what was happening.Thanks to the amazing support from Jordi and Ivan, not only were my most important subscribers restored in time, but I also discovered the root cause — a misconfiguration in my DNS records after testing a new email tool. Without their help, I wouldn’t have noticed it in time, and it could have ruined everything.Jordi patiently investigated the issue, explained each step clearly, and escalated the case when needed. Ivan followed up thoroughly and made sure that the affected subscriber groups were fully recovered. They both showed a level of professionalism and dedication that truly stands out.MailerLite’s platform is great, but their support team is what really makes the difference. If you're planning a launch or running a serious email campaign, this is the kind of partner you want by your side.Thank you Jordi and Ivan — you truly saved the day. 💚
