Cannot believe I stuck with this rubbish app for so long! Always so challenging to navigate it completely put me off trying to segment and send regular newsletters. Recently upon setting up a new website decided to upgrade to paid version. First, it doesn't recognise duplicates of names in different lists so wanted me to upgrade plan miscalculating how many contacts I actually had. It also counts unsubscribed names.Next, despite all the new fancy bells and whistles it brags about still so much is illogical, inconsistant and /or doesn't function smoothly. It took hours (days) to work out how their design area works and hours too to create a basic template. Which afterwards would still revert to Helvetica text with each new text box instead of my pre-chosen font. There's other completely illogical things like you can save your logo in one section then also in another (?) called 'brand kit' . (Itself also tricky to find) Here you can upload your logo in different formats and set rules. Except sometimes it doesn't work. Have wasted hours of my life in 'chat support' trying to figure out all the formatting and glitches! After testing and finally sending first newsletter I discovered a last minute text change resulted in the app deleting one section and duplicating it with another! Was forced to resend with correction and apology which resulted in an important recipient unsubscribing. I wish I'd read all these reviews before. Have now finally switched to a free, more functional, design friendly and far easier to navigate app.Mail Chimp claims their app works fine and does what it's supposed to. I beg to differ. Email support can take 2-5 days for a response fyi.
