In the past, Macy's was always my 'go to' store- not now. I did receive several Star Pass coupons and decided to give it a try. On the front of both $ and % passes I was to receive "25% off or $10 off" of "reg. priced, sale & clearance items" using my Macy's card. And what about the (always present) exclusions on the back side of the card?If you've received these * passes, have a look. The print is so small, close, and grey - it is, imo, unreadable. Nevertheless, I was assured that even "clearance" items would be covered. Apparently not. I made a purchase of two pieces of clothing on a clearance sale and it wasn't accepted- I had to catch a flight the next day, so I decided to buy and when I returned, sent a MESSAGE to Macy's (the MESSAGE board was hard to locate btw...) and asked for my credit of $14 and change- no word, no message, nothing.In fact, when I looked at the site today, I found no link to the MESSAGE section- obviously Macy's is done listening and have decided to deceive their customers- as they are in a survival mode. So, I taking my complaint to my state's Attorney General's Office of Consumer Affairs and giving that a shot. I am so done with this MACY's, failed dept. store chain.- And yes, I do understand that bricks and mortar stores are having a very rough time of it. Regardless, you don't send deceitful advertising coupons to your (supposed) valued customers. If you can't do business honestly, then get out of the business.
