macys

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Zero not allowed

Zero not allowed. Purchased furniture online after seeing a set in the store. Paid $250 for the White Glove Delivery which was a joke. Two guys showed up 30 minutes after the delivery window. Didn't wear footie, tracked across my lawn and right into the house. Asked for water because they didn't have any, then asked it they could keep the plastic cups. A couple hours after they left I stepped out to check the mail and found trash all over the driveway, yard and street. Found a clear plastic bag the side of one of the furniture pieces, found a banding strap, and about 10 pieces of cardboard and foam. Tried contacting customer service, online Chat is turned off, no one answers the phone. What a rip off.

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Date of experience: Jun 29, 2020