If I could, I wouldn’t even give this a one star. Macy’s has honestly turned from one of my most preferred shopping sites to the worst company I have ever truthfully dealt with. To have an order accepted, Macy’s cancels due to a “system error” and now Macy’s money Being a loss that was used within the order. I have called to resolve this only to spend over two hours on the phone thus far and 6 representatives that could not understand how to replace a simple order for the amount that was initially placed with due to their language barrier. When asked what the first representatives first name and initial was he responded with, “what is an initial?” Then followed up with he don’t know how to send me to a “resolution specialist” and hung up on me after an hour of a run around with him. I called back and got sent to 5 other specialists and departments due to similar reasons of language barriers on their ends only to constantly be hung up on by representatives, given dead air constantly and no check backs on hold(extremely unprofessional). When I ask for a supervisor no one understands where to send me and how to resolve an issue. I have officially given up on you Macy’s. Your customer service has gone downhill completely. I will not be back.
