Horrible customer service for online purchases. The customer service representative on the phone named Joy had an unusual abrasive manner.She then transferred me to a resolution specialist named Karen that took over twenty minutes to review my order. Then she came back on the phone to tell me she was having computer issues, and would have to call me back. It has been thirty minutes, and still no call back.Macys runs promotional codes, but also discounts products by department that do not use a promo code, and they also discount individual items. I purchased items using a friends code on Dec 8th. I purchased some Waterford wine glasses, and diamond earrings that were individually on sale, and a hat and toy that were on sale by department. The prices that I purchased the items online DID NOT COINCIDE WITH WHAT I WAS BEING CHARGED!! Macys will switch the price of the items on your charge card. Buyer beware. Write down the date, item number and price your buying the item. Take a screen shot of all sale items, and compare it with the itemized receipt that they send to your email. MAKE SURE THEY MATCH. My charges were over $50.00 on my card from the price that I purchased the items.
