macys

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I called customer service and they said…

I called customer service and they said they called the store I was supposed to pick up my order but apparently when something is of small quantity like 1 or 2 they don’t cancel your order they automatically place an order for you from the warehouse and ship it to the store. If I wanted to place a order from the warehouse I would have done it for myself.customer service ignores your calls and gives you a hard time making you wait 30 min to an hour. Basically they steal your money.An in store pick up for an item should be the items In the literal store even though it’s low should not automatically be place in a order for you without the customers permission.

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Date of experience: Dec 29, 2020