I would give them no stars if that would be allowed, but I can only put one as the lowest to write this review. I was Macy's huge fan and customer for 11 years. On October 2019 I ordered two sets of plates, the same ones that I ordered a couple more years ago. They came totally different. The quality of them was worse then the stuff at Dollar tree. A few of them came broken and I was super disappointed because I have never see anything like that before. I couldnt return them because they are super heavy and I am after back surgery. In the same order, i ordered some window curtains and I was surprised too, because a whole different style of them came. So I made a return of these curtains, a few days after. I was waiting for my refund so I was contacting them like once a month about it. I Payed my bill so I was waiting for my refund. And ever month when I called them, I asked when they were going to send it and everytime they said in a few days. Today I made the last call to them for the past 2 hours. And I found out that they cannot find the refund and that I owe them 50 dollars. But they don't even know what for. I payed my Macy's bill this January so how come I owe them 50 dollars? I was talking to 5 different people who didnt know English and who were putting me back and forth with them. At this point, I will most likely not get my refund. And I am waiting for the bill, because I still don't know what I am getting it for since I haven't bought anything from them since that October. I have also canceled my account and my foot will never step in their stores again. What happened to Macy's?
