I thought it would be an easy process for me to send my sister-in-law a Macy's e-gift card for her birthday via the Macy's website. Boy, was I wrong! Not only did the note section limit me to 100 non-special characters (so much for punctuation and an unabbreviated, thoughtful message), but I was unable to schedule the e-card to be delivered on her birthday, which is three days from now. On the final checkout page, there was no preview of what I was trying to send, which left me feeling uneasy about the entire process.Get with the times, Macy's, and hire yourself a REAL web development team that can bring your website into the 2000s. Your website has 1990 written all over it. The fact that your website does not allow special characters tells me that there may be other web vulnerabilities lurking, as this was a common practice YEARS ago when SQL injection was an actual threat. Competent web developers today have ways of preventing this type of attack so your customers aren't restricted from using certain types of characters, which is quite frankly, silly in my opinion these days.Needless to say, in all my frustration (and lack of confidence in the Macy's website), I decided to send her an Amazon.com e-gift card instead. One would think that a company the size of Macy's would have the budget to design a much better website that is capable of competing with all of the other online retailers out there today. Sadly, that is not the case. What's even more pathetic is the fact that nowhere on their website is a feedback button, which is a clear message to me and every other (former) Macy's customer that our online experiences do not matter one bit to Macy's.
