Ordered a dress that was never delivered. Reached out to customer service and was told it would be replaced. Received a letter in the mail that stated that they were not replacing my order or issuing a refund because the package had been delivered. They said someone signed for it and provided a name of someone I don’t know. I know for a fact the package was never delivered because my doorbell camera would’ve picked it up. This has happened in the past with other companies and they gladly replaced my item. Macy’s is a big disappointment. I’m out of my money and still have no dress.
