[UPDATE 2 WEEKS LATER / HAPPY ENDING: I contacted our salesman who sold us the couch (who thankfully still worked there), updated him and complained bitterly. He was nice and looked up the couch and said it was of good quality - and he was surprised of the problem. He spoke with his manager. About a day later I received an email from Macy's agreeing to either take the couch back (and give us a refund or credit) or allow us to keep the couch but give us a partial refund. I was shocked at their standing behind their product. Wow. We are returning the couch, but given this move by Macy's will likely buy more furniture from them. ] We purchased a large couch and two large chairs from Macy's 3 years ago. (The chairs, one in leather and wood with an ottoman and the other, all leather, are fine). The couch has gotten moderate use and is terrible. THE COUCH THE FABRIC HAS A THOUSAND BIG PILLS ALL OVER IT, IS ROUGH AND UNCOMFORTABLE TO SIT ON AND LOOKS HORRENDOUS AS. It has gotten worse and worse over the past year, and now it is just unsightly and ugly (like a dog with matted hair). The salesman told us the fabric would hold up well – ha, that was wrong!But wait - it gets worse!! We purchased the extended warranty on all the furniture (for $334 - THE 5 YEAR WORRYNOMORE PROTECTION PLAN (Furniture Care Kit & 5 Year ULTIMATE Protection Plan - RG59.0). ). So this should be covered as the fabric is terrible, right? WHAT A JOKE. WE SUBMITTED A CLAIM ON A SATURDAY NIGHT AT ABOUT 10PM, AND A FEW HOURS LATER (AT 1:28AM) WE RECEIVED AN EMAIL THAT OUR CLIAM HAD BEEN REVIEWD AND DENIED. REALLY? Did they have people working at midnight on a Saturday night reviewing claims??? It was obviously an automated denial. I am going to file a complaint with the CA Insurance Commissioner against the insurer, and see if they will take action against Macy’s for selling that plan that automatically denies claims. The couch is terrible and we are sorry we bought it. SAVE YOUR MONEY AND BUY FROM SOMEWHERE ELSE. AND IF YOU ARE NAÏVE ENOUGH TO PURCHASE FURNITURE FROM MACY’S, DO NOT WASTE YOUR MONEY ON THE WORRYNOMORE PLAN. THEY LITERALLY REJECTED OUR CLAIM BETWEEN A FEW HOURS AFTER SUBMISSION ON A SATURDAY NIGHT. IT IS INCREDIBLY DISAPPOINTING BECAUSE MACY’S USED TO SELL HIGH QUALITY FURNITURE.
