An account was set up without my knowledge. I got on to Adobe and they agreed to refund me. That was over 2 months ago. I am constantly being told that it will be paid back to me by management, and I have to wait 5 days…every time the 5 days go by , no money is credited back to me. I then have to go between agents and tell them the case every time - no notes are on the case clearly. When I finally get to speak to management they tell me it’s will the back end team and to be patient! Have an account set up fraudulently is bad enough but to be told to be patient after 2 months is damn right disgraceful. I’ve never know incompetency like it from a company. I have spoken to them today and I’m told the same think “ we sympathize with you sir but please be assured the refund will be paid” yeah after 2 months I don’t believe a word of it. I’ve asked them to get somebody from their complaints department to contact me. This also has never happened.
