I was signing up for the free trial to see if their service would offer what I needed. I was ON the sign up screen showing free trial, then next screen asked for card info (that's normal with trials), put it in and got signed up for it (SO I THOUGHT). I logged in immediately and within 5 minutes knew it could not accommodate what I was looking for. Logged out, deleted it and went to cancel the "FREE" trial. Nope, it had me on a monthly subscription. I was charged. I contacted customer service instantly and they said "Oh this happens often and we are not sure why, we are trying to resolve this happening to others, we will refund the transaction right away". I thought, alright, sounds good...a week later, nothing. Called again, they said give it up to SEVEN business days for it to hit (THAT is uncommon). I explained it had been 6 business days, he said call back if you don't receive it tomorrow. I didn't receive it, shocker. Called back. Went back and forth 7 times over 6 weeks and all a sudden they said my card was not accepted which is why the refund was not going through. It is a Business DEBIT card through a reputable bank, the transaction went THROUGH just fine. I eventually gave up and ate their charge. Additionally, they kept saying "you don't have an active plan, we can't find your account info", hmmm, because I cancelled it!! They said that could have been causing an issue too. WTH! Then they asked for another card (on the SEVENTH call between April and June) and I hung up because I did NOT trust them having another cards info. I am a very small business and any amount of money lost for literally NO reason, is just such a waste and I ended up investing HOURS to try to get it back. Will never sign up for their services again which sucks, planned to do a different service down the road, NOPE.
