macromedia

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RIP OFF!!!

It is a shame that Adobe is out to rip people off. Terrible customer service, no empathy. To think that my company was considering taking their learning management system and we decided to use their authoring tools "Captivate" . Nobody in the support group is willing to help when you encounter problem with the authoring tool, everyone you meet is asking same question and telling you to restart the project all over. Nobody want to get on a TEAMS/ZOOM call to even see what could be wrong. As frustrating as it is, the app is useless as you cant get help and and boom!! you have to pay for a year for a service you can't use. Be warned and stay away from this company.

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Date of experience: Jul 12, 2024