Similar to many other reviews, the subscription T&C's are sneaky and trap you, even if you're aware of the cancellation fee. I renewed my sub when it was due as the AI feature was useful for my work, but it has since became laughably bad and I can't use it for what I need. I'm now stuck either letting my contract run down (£90) or pay the cancellation fee (£50). To give them credit, the live chat on their contact page connected me to a real person quickly and they were helpful (they couldn't do much about my situation, but that's down to the company and not the person on the other end of the chat).
