I booked my ride on-line the day before I needed it and received confirmation. The day of my pick-up I received regular texts from Lyft telling me how far away my ride was and an ETA, up to an hour before my scheduled pick-up. Then, 20 minutes before my ride was scheduled to arrive, I received another text telling me that my ride was canceled because you couldn't process my payment. I was never asked to pay for my ride ahead of time from your web site, nor was I taken to a page that gave me that option. I am used to paying for a ride after the fact. I was left stranded and had to rely on other inconvenient means to get my ride ASAP as I had an appointment. I will never use Lyft again until your process changes.
