Hired Black car from airport. Left purse with passports in seat. Contacted driver right away no response, contacted him 3 times and that was the limit. Asked Lyft to call driver and send message. They did not cooperate. Asked again after 72 hours (after as policy states they will step in after 72 hours). The agent dismissed me and told to keep trying to contact driver (even though I received the limit) and after driver responds I can text more. What an absolute A hole of a company. They could have mitigated damage and police involvement.
