I recently had a disappointing experience with Lyft that I feel compelled to share. My driver was significantly late, and despite my building being easy to locate, she struggled to find it. This was compounded by a communication barrier, as the driver did not speak English, making it difficult for me to redirect her when she went the wrong way.Moreover, the driver's choice of routes was poor, and I observed her engaging in phone calls, texting, and even FaceTiming during the ride, which I believe compromised our safety. Additionally, even though I adjusted the drop-off location to a nearer point due to the delay causing me to miss a class (which incurred a $15 fee), I was charged for the full originally planned ride.This experience has left me questioning several of Lyft's policies and practices:1. **Driver Qualification:** Ensuring drivers have a good understanding of local geography and safe driving practices is crucial.2. **Customer Service Accessibility:** The absence of prompt customer service options to address such issues is concerning.3. **Communication Skills:** Employing drivers who can at least basicly communicate in the local language would greatly improve the service experience.4. **Driver Conduct:** The use of mobile devices for calls or texting while driving should be strictly prohibited.5. **Refund Policy:** There should be a clearer policy for refunds or compensation when a ride significantly deviates from expectations.This ordeal was deeply frustrating and has made me reconsider using Lyft in the future. I hope that by sharing this feedback, Lyft can address these areas for improvement to ensure a better service for all users.
