Their app sucks. Their customer service sucks. Be sure to not leave anything when using a Lyft because you will not be able to contact the driver 24 hours after the ride like they say. I contacted customer service. They did not help me. They did not care about my issue. They told me to contact customer service, which I was talking to Customer service through the app! With a business like this, how don’t you have a customer service number! I highly do not recommend unprofessional! Use a taxi or Uber