I left a AirPod in Lyft car. So I found them in Find My app that they are at a location. I messaged driver and he told me he dropped lady by the name Gloria at 16-84 Woodbine St, Ridgewood NY after me so maybe she picked them. So driver suggested I contact Lyft so they can message her. I did contact Lyft and support said he messaged her. A day later Lyft told me that they can't contact her unless driver initiates it. Driver said ok but then Lyft said right now they can't contact. They told me to tell driver to contact her. Driver then says he doesn't have info on next passenger Gloria and only Lyft can contact her.Bottom line is - Company says driver can contact and driver says I will lose my job as I can't contact her. Lyft support doesn't know company policy and is terrible. Is this for the first time someone lost item. NO so they should know exactly how to proceed.I am done with Lyft. Switching to Uber.
