To whom it may concern,Today I had a scheduled ride with Lyft. I made the schedule over 4 hours in advance. I placed the scheduled ride at 1 pm for 5:17 pm pickup. When the time came for my ride, it was accepted by someone who I believe was named Jesse?The ride was accepted and I waited 5 minutes past my scheduled pick up time. During that time, I sent 4 messages trying to get in contact with the driver.Then I called them at 5:22 pm and they said "Yea, I know you are waiting. I am just down the street getting gas."I explained that I was trying to get to work on time which was why I scheduled the ride in the first place. I informed the driver that "I need you to come get me asap." The driver then hung up without a word more and canceled the ride. This resulted in me being late to work. There is not a more direct way to complain about this driver since they canceled the ride, but it is situations like this that make me much more likely to use Uber. I would be happy to provide any information that could help you locate the driver, like location of pick up and drop off.
