I got in the Lyft car with very, very loud rap (think that was the type) music. I have listened to rap music through most of my adult life. However, this music had vulgar and cuss words throughout every song. I asked her to turn the music down. She turned it down slightly. The rude songs continued. I asked if she would change the station. She changed the station to the same type of station - non stop vulgar music and cuss words. When I got out of the car I asked her how her other passengers handle the music. She said they just focus on where they are going. When I got out of the car I said I have a bit of advice - you should turn down the speakers in the back. Before I got back to my apartment I get a call from Lyft saying I’ve been banned from Lyft because I made a derogatory comment to the driver. I explained to them the detail of the trip. They said I could challenge my ban by sending an email. So I wrote a detail email about my trip. I also attached clips of the music she had been playing. After all this I talked to Lyft today and I am officially permanently banned. I spoke to Lyft, pushing the truth. No flexibility, permanently banned. No detail on what they think i said - it was confidential. Honestly I would never use Lyft again but I hate being accused of something I didn’t do.
