lowes

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Ordered a Whirlpool french door…

Ordered a Whirlpool french door refrigerator on 6/3 from Lowes on Fisk in Rockledge . great experience with sales person , the model we wanted wasn't on the floor but we were assured it was in the warehouse. Purchased and set up a delivery date of 6/7. waited for delivery it came and we were told by the delivery guys (very nice guys) that the refrigerator was damaged but they were told to deliver it anyway damaged and to ask us if we would accept with a discount. We would have probably accepted if it was a minor dent that didn't show on the side. The damage was more of a gash in the side and the insulation was showing , we denied delivery and now have to go through the wait of yet hopefully an undamaged product. I think its a bit on the shady side to knowingly send a damaged product out for delivery , like our time doesnt matter and we'd pay that kind of money for a damaged product. Shame on the warehouse person that knowingly sent that out. We were hoping Lowes was a honest company.

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Date of experience: Jun 07, 2024