Despite all of the negative reviews mine is positive. I had my washer delivered Saturday morning the 29th of June 2024 by Antonio and Toney. They done an outstanding job. They followed instructions to the tee. I might suggest to others that they show a little kindness and respect. And instead of griping at Lowes about your purchase, try the manufacturer. After all it is their responsibility to stand behind the products that they sell. Lowes is not required to do your bidding for you.