Ordered a new door for our home in March 2024. When it was supposed to be installed in early June we found they ordered the wrong size door. They then tried to get us to take the door and rework the interior woodwork framing my door. We rejected this as the door frame would not have fit properly. They reordered the door. Took until June 23rd for them to reorder the right size. Should have been delivered in early August. Seems they didn't have all the parts for the door. Finally arrives at store at the end of August. Installer called to schedule install on Sept 4. They want to install on Oct 7. Seems like we are at the bottom of the install list when we should have been a priority to get this done. The scheduler couldn't care less and just told my wife it wasn't his fault. They have nearly $8800 from us and we don't have our door and we are not sure if they ever intend to install it at this point. If they want any more of my business they need to get their act together.
