If I could give Lowes & their countertop fabricator & installation team (Rocksolid Surfaces) a zero I would. I ordered & paid for my countertops July 17, 2024 the installation was finally completed April 11, 2025 - 8 1/2 months later. There was not one step in this process that went smoothly. They came in & did the measurements & wanted to apply change orders - i.e. additional charges, then appeared to lose the order, finally scheduled the installation then called to move up the installation, which I could not accommodate. They then called to cancel the installation, on the day they wanted to move it up to, as they did not have the material to complete the project. A month later they installed it. I had to 12 foot countertops & a bathroom vanity top put in. They chipped the pieces at the seam of one of the countertops & the backsplash looked like amateurs had done the work. The next day the other countertop shifted so the seam was not even. They came back after multiple calls & trips to the store & fixed the one countertop that had shifted & removed the other one & were going to recut a piece. When they came back to re-install the countertop the replacement piece didn't fit & to me did not appear to be cut correctly. They took these back & were to re-cut both pieces. When they were installing the top at this time or taking it off they damaged my new cabinets.They finally did this & re-installed it the countertop. To me it doesn't appear to be the same quality cut & finish as the other one. With each visit the vanity top seemed to be lost but I did get pieces to replace the mess that was originally installed & on their final visit the 2 gentlemen that came did fix this & it is much better. Since I've made over 36 phone calls to Lowes & 19 visits to the store since this project was started I've been told to get any kind of refund or discount on the project for how long it has taken I would need to wait for the project to be completed. Since the completion of the project I've had no follow-up from Lowes & in fact went to the store to inquire about this on Sunday & on Thursday called their national installation line & was told they didn't even have this project marked as being installed. Once again I'm on hold & waiting for Lowes.Amazingly my best friend started building a house 3 months after I ordered my countertops & his daughter & son-in-law moved in 2 weeks before my countertops were finally installed correctly.I've also been told the third party contractor Lowes uses for countertops (Rocksolid Surfaces out of Cleveland) also does installation for Home Depot.
