Today has been exactly one week and I have been on the phone non-stop trying to get this issue cleared up for my parents who are in their 90s. They purchased an oven/stove range. After 8 months, everything stopped working. The repair person explained to us that it was an installer issue. The wrong cord was provided, and it wasn't installed correctly apparently. My parents purchased a 3-year warranty plan, but with Lowe's, they don't cover anything the first year. They told me flat out that "hardly anything goes wrong the first year." They also do not answer their phones and when I did get somebody, I kept getting disconnected. I believe I was hung up on. My repair person explain to me that because it was an installer issue, that they really should help, but they flat out refuse. Their solution? They told me they would refund me the $0.56 if I went out and purchased the cord. What about the couple of hundred dollars it's going to cost my parents to have somebody come out and fix the oven? This could also be a fire hazard if I'm remembering what the repair person told me correctly. Please stay away from Lowe's, and Whirlpool. Neither company is the least bit helpful. They don't stand by their products or their mistakes. Customer service means absolutely nothing to either company!! I don't know what else to do to get help, and I need an immediate resolution to this.
