Ordered 2 books from Lonely Planet. Waited over a week (despite paying for first class delivery at an extortionate £6 with no tracking) before contacting customer services. They assured me the products will have been dispatched and to continue waiting although they couldn't confirm with the warehouse as couldnt find the information, not the greatest of help.... Then out of the blue they sent me a refund (even though I didn't request one). The books still never arrived so clearly had not been dispatched like they originally stated. Will never shop with again.
