logitech

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Yet another Love-Hate Relationship

I love my G13 keyboard and my G402 mouse. I really like the Logitech Gaming Software v8.96 these run under. So I decided to buy the Logitech Extreme 3D Pro joystick, thinking that it would also run under the Logitech Gaming Software v8.96, as per the mouse and keyboard. The version that the joystick (and all the joysticks that Logitech currently manufacture, currently advertise and currently sell) is the Logitech Gaming Software v5.10. This version was the same software as the keyboard/mouse software but one that hasn't been updated since June 2010, meaning that you must run two different versions of the same software if you have a joystick and mouse/keyboard by Logitech. And as the v5.10 has not been updated since Windows 7, Logitech can not even guarantee that this version will be safe to run under Windows 10.Their customer service is some of the worst I have experienced, using lies and excuses to do nothing to help customers and refusing to apolgise for their mistakes, lies, excuses, terrible turnaround times etc.Will I be purchasing more Logitech products? No, not even if Logitech where the last peripheral manufacture on the planet, not even if I was given the products for free.

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Date of experience: Feb 22, 2018