I accidentally stepped on the receiver while it was inside my laptop's USB slot. It physically broke a bit and was quite loose when inserted in the laptop's USB slot. Quite often I was losing connection while typing or using the cursor etc. I bought a Unified receiver only to find out that my model of keyboard K270 and mouse were not supported by this receiver. Thought to buy a replacement receiver specifically for MK270 but could not find it anywhere either. Not sure what to do as it would be a shame to through away keyboard and mouse as I have just recently bought them. So I decided to ask for a help from Logitech Customer Service. I explained my situation and got email from Mary Ann whereby she apologized that she is dealing with only US and Canadian customers and informed me that my case was endorsed to one of her colleagues that support customers outside her scope. Soon I had an email from Anand Badiger who sends useful links and requested me to provide a bit more context to the situation and details so that they can update my profile. My case then was monitored by Avijit D. who ensured me that I can claim a warranty as my product is under warranty period. He requested me to contact the place of purchase to get a quick replacement of the receiver or the entire product. Avijit also informed me that alternatively I could purchase the receiver and provided the link to the sales website. I tried to call to Currys where I bought the set but was unlucky to reach them. (half an hour waiting on their customer service line and no response whatsoever) Also, I told him that still was not comfortable to use public transport for any non-essential travelling due to the situation with the virus. Got an email from Avijit that he will proceed with replacing existing receiver which i thought was great. Unfortunatelly I was not able to connect my set with new receiver and Logitec kindly decided to send me replacement of the whole combo set! Stricltly by law they had no obligation to do it as it was my fault that i stepped on the receiver and i didn't have any insurance either. So it was very nice from them to send a new set for me. I want to say special thanks to Avijit D. as he was the one who was dealing with my case in a very polite manner and efficiently. Thank you!
