logitech

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G613 Mechanical Wireless Keyboard

I purchased a G613 Mechanical Wireless Keyboard 24 months ago - at the time it was a premium product and I spent a fair bit more compared to alternative options. After only a few months I noticed a weird double click on certain keystrokes. I chalked it up to my own typos at the time. Now after just over 2 years of use the numpad is almost completely unusable - every second key registers either an extra key stroke or no keystroke. This makes the product completely unusable for productivity purposes, and I have to be extremely careful not to enter incorrect data in my spreadsheets. I searched online and found that this is a common problem - it speaks to me of a defective product. Logitech support instead of trying to understand the nature of the problem has chosen to inform me that the product is out of warranty, and its been radio silence from them since. This is an awful shame, I own multiple Logitech devices and have been purchasing peripherals almost 20 years now I was originally looking at the upgraded G913 wireless keyboard with great interest. However after this awful experience with Logitech's support and quality control I unfortunately can not consider purchasing a Logitech product in future.

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Date of experience: Oct 10, 2020