logitech

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Please don't buy from Logitech

A few months ago I bought the G512 keyboard directly from Logitech. I waited 6 weeks for it to arrive and only when I asked for the order to be cancelled 4 times, did the order ship (hindsight I should have refused delivery).I have been using the keyboard a lot due to working from home now and from September the B key has become defective. It will often put in a double or triple B which is annoying for being a developer. Repair request raised, 2 weeks go by and I hear nothing. Then I get the usual things to try, which I did go through just to make sure I wasn't being too dismissive of the support team. But with a reply back saying their steps never worked and numerous chasing for an update on next steps, I am stuck with a defective product from a company that seems to not care about customers.

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Date of experience: Nov 17, 2020