Customer service is a joke!I've been in contact with customer service over my G300s mouse that is apparently notorious for developing a double click/dead click issue on the LMB. Originally, my complaints went unanswered for weeks until I went to twitter to demand a CS supervisor's contact info. Their CS on twitter ignored my request and said someone was going to get in touch with me via email. Email correspondence started maybe a week after that. CS rep asks for receipt and a photo of the mouse with the serial number and my ticket number. Says "record the problem if you can" and sends me a site to show my intermittent double clicking or dead clicking. I send him my receipt and all that, but not the video since I don't have a screen cap program. Says he needs it now to process the claim. Ok... so I eventually get bandicam to work and record my desktop as I use the click test site they sent me, and send them the video. "Sorry, this video isn't good enough, we need a recording from your phone of the screen and you holding the mouse with the serial number and ticket number facing towards the camera. At this point I'm pissed. This has been an issue for close to two months now. The CS is a joke. I demanded to speak with a supervisor and they say "sorry, send video." They refuse to conduct business in a manner satisfactory to the customer, refuse to meet customer's request to expedite concerns to supervisor, and refuse to honor their warranty without making you jump through hoops and pushing the bar out further and further hoping you eventually give up. The mouse is worth like $20 and not worth all this hassle. Absolutely garbage company and I'll never buy anything from them again.
