logitech

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Disappointing Customer Service

Products are good but poor customer service! Ordered from Logitech, item wasn’t delivered. UPS saying there was missing info on the address when i provided my correct address at the time of purchase. Rang customer service for help and for them to coordinate with UPS which I think they did but nothing happened. I provided UPS the address via site but still nothing. I asked CS to tell UPS to send the parcel back to them. It has been over a month now, refund not processed as they wait for the parcel to arrive and I’m still waiting update. I had to follow-up instead of them reaching out to me to inform me of the status. Extremely poor service.

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Date of experience: Jul 07, 2023