I recently ordered a keyboard and mouse combo from Logitech UK's website on 17/05/2024. Today is 24/05/2024, and I have not received any updates on my order, even though the website states that dispatch occurs within 2-3 days.I have attempted to contact customer support via chat over the last 2-3 days regarding the status of my order. However, each representative has given me a generic, copy-paste response, stating that they will email me within 24 hours, but I have yet to receive any update.Unfortunately, I did not check Trustpilot before placing my order. If I had, I would have ordered directly from Amazon, which offers next-day dispatch. I have ordered items from Logitech in the past, and they were delivered on time.Lesson learned: do not order from Logitech's website; order from reliable platforms like Amazon.No matter how good the product is, poor customer support can damage the brand!
