I bought a window air conditioner with WiFi support. The air conditioner worked fine. I made more than 10 calls trying to get the WiFi linked, each lasting at LEAST 15 minutes, and ended up figuring it out for myself. NONE of the representatives seemed to have any idea what was going on, but that's not surprising because every single one of them spoke heavily accented English.I worked in customer service for years myself, and I'm very good with accents, but I was only getting about 50% of what they said, and I suspect the obverse was true too.If you're serving an English-speaking clientele (United States), then your reps should speak the language. It's not racist, it's just common sense.
