Worst Customer service ever. They can make a customer wait over the call itself for 30 minutes with no response.You can imagine how it will be for the repairs or replacement.After 3 visits and 3 orders of various parts of the refrigerator they still expect me to wait and see if the issue can be fixed and only after that i can get a replacement although my appliance is still under warranty. To make it better i do not even have any assurance from LG about the longevity of the parts replaced and that it will work fine for coming Years.