We bought a microwave convection oven because we wanted a double oven. It has a vent fan because our burners on our stove are under it. Within 30 days of purchase the fan if you use it for more than 30 minutes causes the entire microwave convection oven to short out. Weeks later they finally came with the part to replace the shorted out section. Within 90 days it did it again. So another month or more without our microwave and no way to vent exhaust out of the house. On the second time it broke, we were told that if it did it again we would get it replaced with a new one by LG. After it was fixed a second time, we would only use it for short little jobs because we realized how finicky it was. When called upon by our church to cook a pot of beans we tried leaving the fan on longer than 30 minutes. And for a third time it shorted itself out yet again. We called LG and requested the replacement unit we were promised and the only thing that they were willing to do was send someone out to evaluate it. They sent someone out and he requested a replacement unit and the company is now denying that he said that. Disgraceful! So now they want to send an LG tech out yet again because they didn’t like what the tech had to say. After I repeatedly told them that I was promised a new unit, it’s like those words fell on deaf ears because they never addressed it. Worst possible company on the planet. They want to keep fixing something that obviously has a design flaw so that we can get past the one year mark and they can stop fixing it for free. They do not care that their stuff is crap. They do not care that you are inconvenienced. They do not have the integrity to right their wrongs.. first and last experience with LG, stay way way far from this company because they add a new demension to the word awful.
