I spent over $10,000 on LG appliances at Nebraska Furniture in Frisco Tx. I bought the extended warranty package. In less than 1 year, the electric cook top failed. At this point Nebraska Furniture quickly referred me to LG Customer Service. Total I was on the phone with LG for 1 hr. 15 min. It is in the Philippines. I spoke with 2 people there, this was a nightmare. They are like robots looking at questions on the screen...no common sense and NO Options. I ask to speak to someone in the U.S.A LG. They transfered me. Again the same questions and not flexible on having the S/N. The S/N is under the unit that is in the granite counter top. It is a glass top range that I would be affraid of lifting out of the counter. Finally they agreed the service man could get the S/N when he comes. They gave a service company that was about 100 miles away. When I called them they said "we do NOT service your area you will have to call LG back...OMG! Yes I had to start back with the people in the Philipenes. This is totally crazy!The new next service company was about 90 miles away. They said they would come to my house in 2 to 3 days just to check that it was not a power problem. Then they will have to order parts to test what is wrong. They said getting the part and coming back to my area once a week so it would be about 2 to 3 weeks after the 1st call. So we will be without a cook top for approx. 6 weeks if they get it fixed on return trip.BOTTOM LINE LG HAS THE WORST CUSTOMER SERVICE OF ANY APPLIANCE COMPANY I HAVE EVER DEALT WITH IN 50 years of buying appliances. WORST THAN THE WORST! DO NOT BUY THEIR APPLIANCES....... YOU WILL REGRET IT FOR SURE!
