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LG Sad Experience

I purchased an LG refrigerator from Home Depot in May of 2020. The refrigerator arrived and was setup by technicians. Every time the ice maker runs, it shoots water on the floor from a broken connection. I have been working with LG since June 2020 and even though no parts are available (for a brand new refrigerator) LG has managed to drag out the process for five (5) months. I have logged over 15 hours on the telephone and have spoken with no less than 9 LG support persons, executive service team members and repair technicians.I would never recommend purchasing any product from LG as they are incapable of providing any timely repair or return.

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Date of experience: Oct 26, 2020