I have a 4 year old refrigerator (model LMXS27626S) that stopped cooling. I contacted LG. They told me that parts and labor would be covered since they extended the warranty to 5 years. I later discovered this was probably due to a class action lawsuit surrounding failing compressors in their refrigerators. The earliest they could have someone out was 15 DAYS later!! I asked if I could get someone locally that might be able to be out sooner that did warranty work for LG. They said sure, and someone local was out the next day to look at it. It of course needs a new compressor and I got charged $99 for the diagnostic. When I contacted LG again to get authorization for the work I was informed this time that labor WOULD NOT be covered, only parts. So I am back to waiting 15 days without a refrigerator for THEIR authorized service provider to come out, who is going to tell me that it needs a new compressor, which I've already been told and that they will have to order and god knows how long that will be. So start to finish it will be probably be 3 weeks to a month without a refrigerator because their "authorized" servicer, which is A&E is so slow to respond to service. So after all is said and done I'll be $99 out of pocket and almost a month to get the refrigerator running again. LG, you got my $2200 this time for the refrigerator but never again and that will be what I tell anyone who is looking for an appliance.
