I ordered a TV from LG UK and then booked a delivery date with their delivery partner, Panther Warehousing. They confirmed the date with me.At 4.11 pm on the day before the confirmed delivery, Panther Warehousing sent the following message by text and e mail. “ Unfortunately your LG order has been booked for an incorrect date. We can only apologise for this and have re-booked it for the next available.”No other explanation was given and no revised date or option was offered.On checking Panther Warehousing’s website, they have scheduled my delivery for Monday 17th. Six days after the date they agreed with me and with no attempt to determine if this date was even suitable, never mind acceptable.This is the worst “ customer care “ communication and attitude I have ever experienced.They agreed and confirmed the date with me so someone in their company must have failed to schedule the delivery and so through no fault of my own, I have to give up another day and rearrange my plans.I have now been told that they have no stock.They still took my order and my money .LG UK do not respond to reviews, nor do they respond to e mails or answer the phone .
