Based in the UK, so review lg. com /ukWe purchased an LG washing machine from Currys in 2018 and received an email saying to register the device for an extended five-year warranty, which we did.Within the first few months, the cover on the door snapped slightly and eventually fell off. We never bothered to get this fixed or replace it, but it wasn't the best sign as it broke on its own through normal use.On the 19th of November 2022 when closing the door and turning on the dishwasher we smelt smoke, there was a horrible noise and the error message DE1 appeared. We contacted LG on the day, and they instructed us that someone would call us back that day. No one did.We tried to call on the sunday and they're closed.On the Monday, we again tried to call and were told again someone would call us back, but this time rather than wait for no one to call us back we used the site chat.We were informed that the warrenty isn't valid. Without really any explination being provided. First we were told it was because we didn't click a link in the email (rubbish), when we argued it, they then said it wasn't valid because of the date, then it wasn't valid because it's for specific machines... basically, any excuse that could be found to ensure that the liability didn't fall at LG's feet.In the end we agreed to a £140 engineer call out, which will no doubt be organised awfully, end up being useless and we'll need to replace the machine regardless.One thing is for sure. LG had the opportunity to build brand lloyalty with us. Had they honoured the extended 5 year warenty, we likely would have, once the machine eventually died, opted for an LG replacement. However, due to the frankly, awful customer service and experiance, I'd rather get eaten alive by a flock of pigeons than puchase any other products from LG. I hope, based on the huge number of negative reveiws found on trust pilot, that either LG realise that they are treating customers awfully and get their act together, or they go out of business.
